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Below is a list of Frequently Asked Questions concerning Customer Service & Accounts. Click on the question in the list to be taken to the answer.


As a customer, what portion of my water and sewer lines are my responsibility?
When will I get my Security Deposit back?
Can I pay my bill online?


Q: As a customer, what portion of my water and sewer lines are my responsibility?

A: Water System Customers are responsible for the water service line from the water meter to the house. PCWD is responsible for the water service line from the mainline in the street up to and including the water meter. If a pressure regulator is installed to adjust the water pressure on your property, the customer is responsible to perform periodic maintenance on this device. A PCWD Field Service Representative can assist you with adjusting your pressure regulator. If you suspect a break on PCWD's side of the meter, please call the District immediately.

Sewer System Customers are responsible for their sewer line from their property line to the house, which includes the sewer "clean out" and "back-water valve." The back-water valve is installed to prevent any back up sewage from PCWD's system into the customer's property. The back-water valve should be inspected and maintained periodically by a local plumbing service to ensure it is functioning properly. The diagrams below illustrate the distinction between customer responsibility and PCWD responsibility.


Q: When will I get my Security Deposit back?

A: Upon termination of service or establishment of good credit, the security deposit shall be credited to your account.


Q: Can I pay my bill online?

A: Yes, you can pay your bill online here.